THE ANSWERS

 

WHAT IS THE WARRANTY ON POLE + SWEDE PRODUCTS?
pole + swede, LLC provides a manufacturer’s limited warranty against defective materials and workmanship for 30 days from the date of purchase. The warranty does not apply to normal wear or variations in color. Please Note:  Shearling, suede, and leather are natural materials and, thus, are subject to slight variations and changes over time and with increased wear. Your house shoes are not made to sustain the elements! Avoid water and/or moist conditions.

HOW WILL MY ORDER SHIP?

Orders will ship FedEx Ground/ Home Delivery unless two-day or express shipping is selected at checkout. You will receive a confirmation email from us when your order has shipped!

CAN I EXCHANGE FOR A DIFFERENT SIZE OR STYLE?

No problem. Contact us through our website or email us at ps@poleandswede.com with the subject: “EXCHANGE” and a brief summary. If your exchange is due to sizing, indicate both the size you're exchanging and the size you'd like to receive. Please test out all footwear on a clean surface upon receiving them — All exchanges must be unworn and in the condition they were received.

DO YOU ACCEPT RETURNS?

We sure do. Reach out to us through our website or email us at ps@poleandswede.com with the subject: “RETURN” and a brief summary. Please test out all footwear on a clean surface upon receiving them — All returns must be unworn and in the condition they were received. Return shipping/ handling charges will be applied upon refund.